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Articles tagged with: Features

Written By: Yogin Vora on May 3, 2010 No Comment
e – Loyalty

What is E – Loyalty ?

This is a new Concept in the field of loyalty from my belief. Where in Website and technology is added as a part of loyalty.  Also Customer Service, Brand Building, Trust & Security and Value Proposition includes into it. Diagram will Explain the whole Structure for [...]

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Written By: Yogin Vora on March 8, 2009 No Comment
Business Process Mapping and Re-Design : BSNL MOBILE CELLULAR SERVICE

Introduction

The Bharat Sanchar Nigam Ltd launched Mobile Cellular Services in India in the year 2000 under which Pre-paid and post-paid cell phone connections are sold to customers through a network of Customer Service Centers (CSC), distributors and dealers spread over the country.

SIM card distribution to [...]

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Written By: Yogin Vora on February 28, 2009 No Comment

In the changing business scenario customer service is assuming a prominent place. This is the result of competition that is sweeping the modern business scene. Customer’s perceptions & expectations have under gone change. Customer dissatisfaction is loss of business and reputation. Hence the new status of customer satisfaction. A good production function produces [...]

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Written By: Yogin Vora on February 26, 2009 6 Comments

4P’s OF MARUTI SUZUKI SWIFT

 

 

 

Ø PRODUCT

Ø PRICE

Ø PROMOTION

Ø PLACE

 

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