ICICI Bank is India’s second-largest bank with total assets of Rs. 3,663.74 billion (US$ 76 billion) at September 30, 2009 and profit after tax Rs. 19.18 billion (US$ 398.8 million) for the half year ended September 30, 2009. The Bank has a network of 1,588 branches and about 4,883 ATMs in [...]
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STRESS IN CALL CENTERS
Stress exists in every call center. Call centers are stressful work environments. The demands of serving the customer in real-time helps to lay the foundation. Add to this factor things such as job repetition, potential job dissatisfaction, poor ergonomics or low pay and the stress [...]
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Understanding – The Call Center “Industryâ€
There has been some dispute amongst researchers as to whether it is appropriate to refer to such a thing as the “call center industryâ€. As Bain and Taylor point out, “despite similarities in the integration of computer and telephone technologies, centers differ in relation to [...]
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HR Planning!
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